NJX Customs

Refund Policy

Custom Product Return & Refund Policy 1. Overview All purchases of custom, personalized, made-to-order, or engraved products are final sale. Because these items are uniquely crafted to your exact specifications, we do not accept returns, issue refunds, or allow exchanges once the order is placed and production has begun. [1, 2, 3, 4] 2. Definition of Custom Products Custom products include, but are not limited to: Items featuring personalized names, initials, text, or numbers Custom color, size, or material combinations selected outside standard stock items Made-to-order furniture, art, or tailored goods Uploaded designs or custom digital/physical mashups [1] 3. No Returns or Exchanges Change of Mind: We cannot accommodate returns or exchanges if you change your mind, ordered the wrong size/color, or no longer want the custom item. [1] Incorrect User Input: We are not responsible for typos, spelling errors, incorrect color choices, or wrong dimensions provided by the customer during the checkout or design phase. Please review your order carefully before submitting. 4. Exceptions: Damaged or Defective Items The only exception to our no-return policy is if the item arrives damaged due to transit or has a manufacturing defect directly caused by our error. [1, 2] You must report a damaged or defective item within [X, e.g., 3] days of delivery. You must provide clear photographic proof of the damage or defect via email to NJXCustoms@gmail.com If verified, we will remake or replace the defective item at no additional cost. We do not issue cash or credit card refunds for defective custom items; replacements are the sole remedy. [1, 2] 5. Order Cancellations You may cancel a custom order within 6 hours of purchase for a full refund. Once this window passes, production begins and cancellations are no longer accepted.