Refund policy

Custom Product Return & Refund Policy
1. Overview
All purchases of custom, personalized, made-to-order, or engraved products are final sale. Because these items are uniquely crafted to your exact specifications, we do not accept returns, issue refunds, or allow exchanges once the order is placed and production has begun. [1, 2, 3, 4]
2. Definition of Custom Products
Custom products include, but are not limited to:
Items featuring personalized names, initials, text, or numbers
Custom color, size, or material combinations selected outside standard stock items
Made-to-order furniture, art, or tailored goods
Uploaded designs or custom digital/physical mashups [1]
    3. No Returns or Exchanges
    Change of Mind: We cannot accommodate returns or exchanges if you change your mind, ordered the wrong size/color, or no longer want the custom item. [1]
    Incorrect User Input: We are not responsible for typos, spelling errors, incorrect color choices, or wrong dimensions provided by the customer during the checkout or design phase. Please review your order carefully before submitting.
      4. Exceptions: Damaged or Defective Items
      The only exception to our no-return policy is if the item arrives damaged due to transit or has a manufacturing defect directly caused by our error. [1, 2]
      You must report a damaged or defective item within [X, e.g., 3] days of delivery.
      You must provide clear photographic proof of the damage or defect via email to nicsjam26@gmail.com
      If verified, we will remake or replace the defective item at no additional cost. We do not issue cash or credit card refunds for defective custom items; replacements are the sole remedy. [1, 2]
        5. Order Cancellations
        You may cancel a custom order within 6 hours of purchase for a full refund. Once this window passes, production begins and cancellations are no longer accepted.